Helpful answers
Questions, made simpler.
Everything you need to know about scheduling, preparing for, and enjoying your Clenora visits.
What does a standard Clenora visit include?+
The exact checklist depends on the selected service. Most standard visits cover accessible surfaces, floors, kitchens, bathrooms, and a final visual check. Each catalog item describes its intended scope.
Do I need to be home during the visit?+
No. You can arrange an approved access method with the service desk before the appointment and share any important notes in advance.
Can Clenora work around pets?+
Yes. Tell us about pets and their routines before service so the team can plan entry, feeding areas, and product preferences respectfully.
How do recurring visits work?+
Choose a weekly or every-other-week option, then confirm the practical details with our service desk. Recurring plans use a consistent checklist while allowing reasonable notes.
Should I provide cleaning products?+
Clenora can discuss product preferences during planning. Please identify allergies, sensitivities, finishes, or household rules before the visit.
What preparation helps the visit go smoothly?+
Clear personal items from priority surfaces, secure valuables, and leave access instructions. This gives the team more time for the actual cleaning work.
Can I change or cancel a service?+
Contact the service desk as early as possible. Availability and any applicable changes are handled according to the confirmed service terms.
How are prices shown?+
Catalog prices are starting service figures organized by visit, turnover, or add-on. The final plan may depend on access, scope, space condition, and agreed details.